Returns & Exchanges
At Innovist, we stand by the science and quality of our products, offering a seamless return or exchange process for items within 7 days of delivery. If your purchase arrives damaged or does not meet your expectations, we are committed to making it right.
Initiate Request
Visit our returns portal or contact our support team with your order ID and photos of the product within 7 days of receipt.
Quality Inspection
Our team will review your request to ensure it meets our quality standards and safety protocols for skincare and hair care products.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your registered address, ensuring the product is securely packed in its original box.
Refund Processing
After the returned item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing